We strive to find the best products from manufacturers in Asia and the US. And this means we go straight to the suppliers and orders will come straight from them--omitting the middleman, thus, our prices are much lower and more affordable and shipping is mostly free—with the exception of bonus or free gifts.
Due to this, however, it may take from 14 up to 40 days for some products to get to your door and this is due to exceptional high volume of orders we are currently experiencing. We will do our very best to make sure you get the orders as soon as possible and we truly appreciate your support.
Most of our products come from different manufacturers and will be coming straight from them. In case you ordered several items from our shop--these will most likely arrive separately and within a few days apart,
Order never arrived:
If you did not receive your order, be sure to let us know!
First check your shipping confirmation and check that you entered the correct address. If the address is incorrect, we could send you another order to the correct address. However, this will be for your account. If the shipping address is correct, get in touch with us at firstname.lastname@example.org with your order number. We'll see what can be done.
If the item you receive is damaged, please get in touch with us within 7 days from the receipt of your order!
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at email@example.com and we'll let you know what your next steps are.